Payment and refund enquiries

Ask us about a charge or purchase

For a charging payment, wallet credit or equipment purchase query, contact support@evpower.my or call +6011-10808787 during Monday – Friday | 9am – 6pm.

Include your order or charging-session reference, station, date, amount and a short description of the issue. Do not send your full card number, security code, password or identity documents through this form or email.

What happens next

Our team will review the transaction and explain the applicable terms and next steps. Eligibility, any return arrangements and processing times depend on the product, service and payment provider involved. Contact us for the terms that apply to your transaction.

Your statutory consumer rights remain applicable.