How to charge your EV.
Start through EVPower MY+ or use contactless payment where a terminal is available. Follow the instructions at your selected charger; the sequence can vary by equipment.
Start and stop a charging session
Find it
Find your station in EVPower MY+. Check connector compatibility, access hours, posted rates and applicable fees before travelling.
Pay
Select your connector and follow the app or terminal prompts. Review the tariff, idle fees and any payment hold before confirming. Contactless payment requires a fitted terminal.
Charge
Connect as directed by the charger. Confirm the session has started on the charger or in the app before leaving your vehicle.
Go
Follow the app or terminal instructions to stop the session. Wait for the connector to unlock, disconnect safely and check your session history or receipt.
Charging with the app or a terminal
With the app
- Find a station and check its displayed status before travelling
- Choose from the payment methods shown in the app
- Confirm the selected connector and session status
- Check your session history or receipt after charging
At a fitted payment terminal
- Follow the fitted terminal’s prompts to start
- Use the same payment method if the terminal asks for it to stop
- Check the terminal for accepted cards and mobile wallets
If charging does not start
Check the selected connector and follow any on-screen message. Avoid repeated payment attempts if a hold appears on your account. Note the station, connector and session reference, then contact support. Never force a locked connector.
Get charging helpFollow the safety instructions displayed on your charger. Do not use damaged cables or connectors. If a fault or emergency stop is indicated, contact support before trying to restart charging.
Need help charging?
Get EVPower MY+ or contact our team for help with your session.