Account deletion

What you can ask us to delete

• Your EVPower app account (including any stored payment details and session history).
• Personal information we hold from website forms, such as contact messages.
• Your email from any lists you may have signed up for.

How to request it

Email support@evpower.my with the subject line "Account deletion" and the email address registered on your account. We will confirm the request with that same address before anything is removed.

What happens next

1. We verify that the request comes from the account holder.
2. The account is deactivated immediately; personal data is deleted within 30 days.
3. We confirm completion by email.

Where law requires us to keep certain records (for example, tax or transaction records), we retain only the minimum required and isolate it from all other processing.

Before you delete

Charging credit remaining on a deleted account is forfeited. If you have a balance you want refunded, request a refund first — see the refund policy.